Privacy Policy

This Privacy Policy outlines how Charmius, operating under the license of Curacao (Antillephone N.V.), collects, uses, and protects personal information in compliance with applicable Australian data protection and gambling regulations. By using our services, you consent to the practices described in this policy.

Data Collection

Charmius collects various types of personal information for different purposes to provide and improve our online pokies services. The types of data we collect include:

• Registration Data: When you create an account, we collect personal details such as your name, date of birth, address, and contact information.
• Payment Details: We gather information necessary to process payments, including credit card information, bank account details, and transaction history.
• Technical Logs: We automatically collect certain data when you access our platform, such as your IP address, browser type, and operating system. We also use cookies to enhance user experience and functionality.

Purpose of Data Usage

The personal information collected is utilized for the following purposes:

• Account Management: To manage your account, including registration, login, and user authentication.
• Marketing Communication: To send promotional materials and updates about our services, provided you have opted to receive such communications.
• Anti-Fraud Checks: To detect and prevent fraudulent activities and ensure the integrity of our online pokies platform.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may monitor transactions and report suspicious activities to relevant authorities.
• KYC Procedures: To verify the identity of users as part of our Know Your Customer processes, ensuring compliance with legal obligations.

Data Sharing

We may share your personal information with third parties in the following circumstances:

• Payment Providers: To process transactions securely, we share necessary information with payment processors and financial institutions.
• Verification Partners: For identity verification and fraud prevention, we may share information with third-party verification services.
• Regulatory Authorities: We may disclose your personal information when required to comply with applicable laws, regulations, or requests from law enforcement agencies.

User Rights

You have certain rights concerning your personal data, which include:

• Right to Access: You have the right to request copies of your personal information held by us.
• Right to Deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain information.
• Right to Restrict Processing: You can request the restriction of processing your personal data under specific circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Charmius uses cookies to enhance your online experience. Cookies are small data files stored on your device when you visit our platform. We use two types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features.
• Analytical Cookies: These cookies help us analyze how users interact with our website, allowing us to improve performance and functionality.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our platform.

Data Security

The security of your personal information is a priority for Charmius. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure, and we strive to use commercially acceptable means to protect your personal data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with our legal and regulatory obligations. When your data is no longer required, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing any concerns you may have regarding your personal data and ensuring compliance with applicable laws.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information in accordance with its terms.